Bad customer service

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egen
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Bad customer service

Post by egen » Mon Mar 02, 2020 12:23 pm

Long time rainier ratellite subscriber. Everything was good until a few days ago when NESN on AMC 11 went dark. I called customer support but they told me NESN would no longer be available. I asked for a lower my sub rate but they refused and told me they would replace it with pac12 but I don't want that.. Apparently they can take programs away without notice and keep charging me. At least with dish I got some notice about program changes and some ppv vouchers to keep me happy.. I am not happy about losing NESN. :verysad

dishcrank
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Re: Bad customer service

Post by dishcrank » Mon Mar 02, 2020 3:04 pm

The NESN mux appears to be gone at this time. They may have left satellite and gone to fiber distribution.

jimbo
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Re: Bad customer service

Post by jimbo » Wed Mar 11, 2020 5:15 pm

They also lost rights to blaze, pivot, sportsman, outdoor and fishing network cause I no longer see them being sold on the website and pac-12 is not available to consumers either. :roll: I'm not faulting Rainier for trying but the content providers could care less bout bud subs these days...

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